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Customer care is something we take seriously at Premier. We do not simply install your new water dispenser and walk away – our business is based on long term relationships and the highest levels of service and customer satisfaction.
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We do not operate call centres – all calls personally answered by Premier staff and managed by a dedicated service desk.
Technical support is on hand, our Service Desk is open from 8am-5.30pm.
We have national field service coverage and no subcontractors.
24 hour service response time guarantee and first time fix or replace commitment ensures everything runs smoothly.
All our engineers and service personnel are trained to exceptionally high standards, have passed a Criminal Record Check (CRC) and are presented in full uniform with ID cards.
All of our field service activity is subject to quality control checks and procedures ensuring the highest standards and quality are delivered to our customers.
We are a business committed to high levels of Customer Service, always striving to provide the ultimate Customer Service Experience.
We operate a full Customer Service and Satisfaction Monitoring Programme. |
As members of the EPDWA (European Point Of Use Drinking Water Association) and AVA (Automated Vending Association) we adhere to stringent regulations and we participate in audits to ensure compliance.
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Our markets
